Frequently Asked Questions

HOW CAN I BUY YOUR PRODUCTS?

You can buy in our online store with just a few clicks. Select the model and size that fits your needs and pay your purchase 100% securely using credit card, PayPal or financing your order through Aplázame.

WHERE DO YOU MANUFACTURE YOUR PRODUCTS?

All FANCYHAUS products are designed and produced in Barcelona, offering high quality standards, ensuring the best possible finishes.

WHAT MATERIAL ARE THE CARPETS MADE OF?

Our mats are produced in 2 layers: the outer layer is made of high-strength braided polyester, and the inner layer is a flexible shock-absorbing PVC. They are only 2 millimeters thick.

HOW LONG DOES SHIPPING TAKE?

We process orders in an estimated time of 3 to 5 days in Spain. Shipments to other European countries are around 5 to 10 days.

IS THERE A SHIPPING COST IN SPAIN?

You can see the costs of detailed shipment here.

DO YOU SHIP INTERNATIONALLY?

We ship internationally all over the world. You can see the shipping costs in the final process of the purchase, before making the payment in the online store.

CAN I EXCHANGE OR RETURN MY PURCHASE?

Yes, you have 14 working days to exchange or return your purchase. The cost of returning the product to our warehouses is not included, and the return of the product to our warehouse is not included.he product must be returned in perfect condition. Personalized products cannot be exchanged or returned.